The BlackBerry outage saga continues in the EMEA region. RIM has been their usual quiet self about the situation and an ETA for a fix. At least they have been confirming the issue both yesterday and today and apologizing for it on Twitter and a few other places. Now they have at least come out on their forums and given us a better understanding of the scope while apologizing once again:
Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible. We apologize for any inconvenience this has caused.
^Bo – Community Administrator
Donald pointed out that you can keep an eye on the status on T-Mobile UK’s service status page. Now if only RIM would provide regular users an estimated ETA just like enterprise users get for T1 support…
The N4BB team managed to score the communications that RIM have been sending to carriers:
Latest update from RIM sent to carriers…
Initial notification sent to carriers…
SERVICE(S) AFFECTEDService Name: BlackBerry ServicesStart Date/Time: 11-Oct-2011 10:58:00 GMTDuration: OngoingRegion of Impact: EMEAState of Service: Severely Degraded% of Subscribers Affected (estimated): 50Service Impact: Subscribers may experience delays in sending or receiving messages, roaming in another location, or using other services such as Internet browsing or instant messaging. Subscribers may also be unable to create new accounts, integrate third-party email accounts, or use BlackBerry subscriber web sites. Devices may not receive new service books. BlackBerry-enabled devices that request a new PIN may not receive a PIN. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure. Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites, creating subscriber accounts, or provisioning services for subscribers. [00017]
Estimated Time to Resolution: Approximately 4 hours
Action(s) Taken: BlackBerry support teams have been engaged and are working toward resolution as quickly as possible.
Thank you for your patience during this time.
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